Frequently Asked Questions
What are you doing to protect the safety of patrons and library staff?
The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our staff.
- All patrons, including children aged 5 and up, are required to wear a mask to protect themselves and library staff.
- Only individuals and family units are allowed in the library at this time. To foster social distancing, we cannot accommodate groups.
- We perform regular disinfecting of surfaces.
- Staff and patrons are protected by clear safety barriers at all service desks.
- Staff wear masks and wash hands often when handling materials.
I need help downloading an ebook, audiobook, video, magazine or music.
We are delighted to offer the option to download magazines, books, audiobooks, comics, movies, documentaries and TV programs from the convenience of home. If you need help getting these materials onto your phone or device, email or call John Major, Reference Librarian, at email@example.com, 970-367-4905.
Can I reserve a meeting room or Library Hall?
Until restrictions on public gatherings are lifted, we are unable to accept reservations for use of our meeting rooms or Library Hall. Our staff, however, are available to answer any questions.
How are you conducting curbside pickup.
We have an entire page and FAQ devoted exclusively to our curbside service. If you have additional questions, please do not hesitate to reach out to Michelle Dover at firstname.lastname@example.org.
What materials are available for curbside pickup?
All materials featured in our catalog are available for curbside pickup: books, DVDs, music, etc. Please note that it may take up to 24 hours for staff to pull items that are on our shelves.
Can I request items from other libraries?
Yes, the courier service that the library uses has resumed operations. You may, therefore, borrow any materials featured in our catalog.
Can I access the wifi and use my personal computer inside the library?
Yes, provided there are designated seating or study areas available on the 2nd floor.
Since we have limited the amount of available study areas in an effort to encourage a 'Walkthrough Library' environment, we are unable to accommodate personal or public computer use over 2 consecutive hours. You are always welcome, however, to use our wifi outside the building for as long as necessary.
How do I return materials?
Please use the library's book drops either at the main door via Lincoln Ave, or in the wall near the Yampa River entrance. The City Market book drop is closed at this time.
Can I get books on a certain topic for a distance-learning or homeschool project?
Yes, you can use the Teacher Request form to ask the Children's Staff to assemble a number of materials on a certain topic for you or your student.
Can I donate books at this time?
No, we ask you to please wait. Space within our facility is limited and other factors that go into the management of our donations have been suspended due to COVID-19.
Can I get something printed, scanned, or faxed without entering the library?
Absolutely! Patrons looking to print, scan, or fax documents, or are interested in our digital collections may call the Reference Desk (970-879-0240 ext. 331) to request curbside Reference services.
You may also send your print request in advance of visiting the library. Send your document (.PDF, .DOCX, .CSV, etc.) as an attachment to email@example.com. Please include your name, phone number and email address. Black and white printing only at $0.10 per page.