Frequently Asked Questions
What are you doing to protect the safety of patrons and library staff?
The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our staff.
- All patrons, including children aged 5 and up, are required to wear a mask to protect themselves and library staff.
- Only individuals and family units are allowed in the library at this time. To foster social distancing, we cannot accommodate groups.
- We perform regular disinfecting of surfaces.
- Staff and patrons are protected by clear safety barriers at all service desks.
- Staff wear masks and wash hands often when handling materials.
What materials are available for curbside pickup?
All materials featured in our catalog are available for curbside pickup: books, DVDs, music, etc. Please note that it may take up to 24 hours for staff to pull items that are on our shelves.
Can I request items from other libraries?
Yes, the courier service that the library uses has resumed operations. You may, therefore, borrow any materials featured in our catalog.
How will I know when my items are ready for pickup?
When your materials are ready for pickup; you will receive an email, text or phone call, based on the preference selected in your account.
It may take up to 24 hours for staff to pull items that are on our shelves.
How long will you hold the items for me to pick up?
We will have your item ready for you for seven days. After that time period the item will go to the next hold, or be returned to the collection.
I have mobility issues and I cannot leave my car.
We can provide accommodations such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you call.
My health is vulnerable during this time. Can you bring items to my car during curbside pickup?
Yes, we can provide accommodations such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you call.
How do I return materials?
Please use the library's book drops either at the main door via Lincoln Ave, or in the wall near the Yampa River entrance. The City Market book drop is closed at this time.
I've signed up to attend a library book club. Can I pick up a copy of the book at the library?
Yes! Contact Michelle Dover, at email@example.com, to arrange for a pick up during curbside hours.
Can I pick up a Carpet Bag Kit for my book club?
Can I get books on a certain topic for a distance-learning or homeschool project?
Yes, you can use the Teacher Request form to ask the Children's Staff to assemble a number of materials on a certain topic for you or your student.
Can I donate books at this time?
No, we ask you to please wait. Space within our facility is limited and other factors that go into the management of our donations have been suspended due to COVID-19.
Can I get something printed, scanned, or faxed without entering the library?
Absolutely! Patrons looking to print, scan, or fax documents, or are interested in our digital collections may call the Reference Desk (970-879-0240 ext. 331) to request curbside Reference services.
You may also send your print request in advance of visiting the library. Send your document (.PDF, .DOCX, .CSV, etc.) as an attachment to firstname.lastname@example.org. Please include your name, phone number and email address. Black and white printing only at $0.10 per page.