Frequently Asked Questions
What are you doing to protect the safety of patrons and library staff?
The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our staff. Staff will use gloves and masks when touching items.
All physical materials are quarantined for 72 hours when returned.
Patrons and staff should not approach one another and respect the need for social distancing. This may feel uncomfortable, but is necessary to provide a safe, contactless pickup service. If you notice patrons at the pickup cart, please remain in your vehicle until the previous patron has departed.
Are you sanitizing library materials?
The Library is closely monitoring the global coronavirus pandemic. The health and safety of the library staff, patrons and our community are of utmost importance. The procedures outlined below are based on the current research available from the medical and scientific communities regarding COVID-19. We are relying on the expert opinions of the medical profession, local and state health officials and the Center for Disease Control on the best ways to manage the pandemic in terms of library services and collections. As our understanding of the virus evolves, the Bud Werner Library will monitor and adjust procedures accordingly.
Quarantine – Time is the Best Disinfectant
The best practice at this time is to quarantine items past the viability of the virus. Using an abundance of caution, the Library quarantines items returned in the book drop for a minimum of 72 hours. It is deemed the safest and most effective way to disinfect them after handling by staff or patrons.
A study published in the New England Journal of Medicine on March 17, 2020 indicated that COVID-19 will persist on cardboard surfaces for 24 hours and on plastic surfaces for up to 72 hours. Based on this research, an appropriate quarantine time for paper or plain cardboard products would be a minimum of 24 hours, while an appropriate quarantine time for books covered in polyester (e.g. Mylar) or other plastics, as well as plastic-based materials such as CD’s and DVD’s, is 72 hours.
Staff and Community Safety
Staff wear gloves and face masks when moving items into quarantine. They remove the gloves immediately afterwards so as not to accidentally touch anything else (like door handles). After removing the gloves, staff wash their hands for 20 seconds, following CDC guidelines.
- Berendes, D. & Rasberry, C. (2020) Mitigating COVID-19 When Managing Paper-Based, Circulating, and Other Types of Collections [Webinar]. National Institute of Library and Museum Sciences in conjunction with the Centers for Disease Control and Prevention. April 1, 2020.
- Kampf, D. Todt, S. Pfaender, and E. Steinmann. (2020). Persistence of Coronaviruses on Inanimate Surfaces and their Inactivation with Biocidal Agents, Journal of Hospital Infection. V104, #3, March 1, 2020, p 246-251. https://doi.org/10.1016/j.jhin.2020.01.022
- Van Doremalen,N., Morris, D. H., Holbrook, M. G., et. al. (2020) Aerosol and Surface Stability of SARS-CoV-2 as Compared with SARS-CoV-1. The New England Journal of Medicine. March 17, 2020. https://doi.org/ 10.1056/NEJMc2004973
- Mandavilli, A. (2020, March 17). How Long Will COVID-19 Live on Surfaces or in the Air Around You?, The New York Times, March 18, 2020, Section A, Page 10; updated April 1, 2020.
- Parker-Pope, T. (2020). Is the Virus on My Clothes? My Shoes? My Hair? My Newspaper?. The New York Times, Ask Well, April 17, 2020, updated April 18,2020.
What materials are available for curbside pickup?
All physical materials currently at the Bud Werner Memorial Library are available for curbside pickup: books, DVDs, music, etc.
When searching for titles in our online catalog, use one of the Quick Picks for Curbside lists to discover Bud Werner Materials that are on the shelf. Place holds on titles that start with the description of SSCL Bud and are On Shelf or Checked Out.
Can I request items from other libraries?
The courier service that the library uses has suspended operations. You may, therefore, only borrow titles from the Bud Werner Memorial Library collection. You can still request materials from other libraries, but they will not be delivered to you until our delivery service is reinstated.
Can I place a hold via the telephone?
Yes, you can always call and leave a message, and we will get back to you. Depending on staffing we will try and answer the phone during curbside pick up times. We can not guarantee same day pick up due to limited staffing at this time.
How will I know when my items are ready for pickup?
When your materials are ready for pickup; you will receive an email, text or phone call, based on the preference selected in your account.
To support social distancing efforts, we are operating with limited staff. Staff will fill your holds as quickly as possible; however, wait times may be longer than usual. Thank you for your patience.
How long will you hold the items for me to pick up?
We will have your item ready for you for seven days. After that time period the item will go to the next hold, or be returned to the collection.
I have mobility issues and I cannot leave my car.
We can provide accommodations such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you call.
My health is vulnerable during this time. Can you bring items to my car during curbside pickup?
Yes, we can provide accommodations such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you call.
How do I return materials?
Please use the library's book drops either at the main door via Lincoln Ave, or in the wall near the Yampa River entrance. The City Market book drop is closed at this time.
To avoid cross-contamination of materials while using curbside pickup, please do not place items on delivery carts or tables.
I've signed up to attend a library book club. Can I pick up a copy of the book at the library?
Yes! Contact Michelle Dover, at firstname.lastname@example.org, to arrange for a pick up during curbside hours.
Can I pick up a Carpet Bag Kit for my book club?
Can I get books on a certain topic for a distance-learning or homeschool project?
Yes, you can use the Teacher Request form to ask the Children's Staff to assemble a number of materials on a certain topic for you or your student.
Can I donate books during curbside pickup?
No, we ask you to please wait. Space within our facility is limited and other factors that go into the management of our donations have been suspended due to COVID-19.
Can I get something printed at the library while you are closed?
Visit the Lincoln Ave entrance during regular Curbside Pickup hours and our staff will able to assist you with any research help you might need. Gain access to tax forms, register for the census, learn about the resources you can access from home, and avail yourself of our traditional printing, copying, faxing and scanning services.
You may also send your print request in advance of our walk-up hours. Send your document (.PDF, .DOCX, .CSV, etc.) as an attachment to email@example.com. Please include your name, phone number and email address. The Library is currently printing up to 10 copies for free. Black and white printing only.